At Richmonde Hotel Ortigas (RHO), leaders aren’t just hired—they are cultivated. For 26 years, the hotel has been more than just a workplace for its employees; it has been a training ground for aspiring hoteliers who have grown into leaders through hands-on experience, strong mentorship, and a culture that values potential over tenure. This enduring commitment to nurturing talent has shaped a remarkable legacy—one that continues to thrive through the success stories of individuals who started with humble beginnings and now hold key management positions.
Since opening its doors in 1999, RHO has been a gold mine for diamonds in the rough. Over the years, many have discovered their passion and honed their craft within its walls. Some have moved on to pursue new endeavors, while others have stayed and grown with the brand. As the hotel celebrates its 26th anniversary, it not only reflects on its legacy as a trusted name in Philippine hospitality but also honors its employees whose careers it has shaped.
Today, an impressive 85% of the hotel’s managerial team is made up of homegrown talents—17 out of 20 managers and department heads who have climbed the ranks since working at Richmonde. Jun Justo, current Cluster General Manager for NCR+ of Megaworld Hotels and Resorts (MHR) and concurrent General Manager of Eastwood Richmonde Hotel, exemplifies this success story. A former Rooms Division Manager at RHO in 2007, he became Hotel Manager at Eastwood Richmonde Hotel in 2010 but has remained involved with RHO with his appointment as Cluster Director of Operations for Richmonde Hotels in 2015 and now Cluster GM for MHR. “It has always been Richmonde’s culture to nurture talent,” he says. “At the hiring stage, we give more weight to a person’s potential and character than their work experience. Building leaders from within didn’t start as a conscious effort or a formal policy—it happened naturally as needs arose, roles changed, and people stepped up.”
Now under the management of MHR, RHO continues this legacy with renewed purpose. Methodical training programs, mentorship, and on-the-job coaching complement the culture of trust and empowerment that has long been its hallmark. “With the Richmonde brand now under the MHR umbrella, our talents are no longer limited to opportunities within the property,” shares current General Manager Oliver Esguerra. “They now have a bigger stage to grow and take on leadership roles within the expanding MHR portfolio.”
For Annie Dioso, Cluster Director of Communications for the Richmonde Hotels group, who began her journey as Executive Assistant in 2000, the company’s confidence in its people and the team-oriented environment played a crucial role in her development. “The trust and support given by management, coupled with the cooperation and assistance from other managers and associates, make Richmonde a great place for career growth,” she shares. “As the industry evolves, new positions emerge and new skills are needed. When this happens, Richmonde always looks within its pool to fill those gaps, giving all employees equal chances for career development—or at the very least, the chance to hone their talents.”
This culture of support and collaboration is something Myca Bonoan, now Assistant Director of Sales, experienced firsthand. She joined in 2020 as a Sales Executive, just before the pandemic lockdown. “Richmonde is an ideal place for both personal and professional development. The supportive and collaborative team encourages learning, and the company fosters a culture of excellence and professionalism,” she says. “Because of that, I was given opportunities to grow and take on leadership roles even during challenging times.” She also credits her growth to the values she learned at Richmonde: “Commitment to exceptional hospitality and customer service, strong teamwork, and adaptability in a fast-paced industry.” Looking ahead, Myca sees herself giving back to the next wave of hotel professionals. “I hope to mentor and share knowledge with new team members, help them grow, and continue to innovate to improve guest experiences and operational efficiency.”
For Axel Zapanta, now PMD Manager who began as an HR Assistant in 2017, the encouraging environment at Richmonde is what stands out most. “Richmonde Ortigas empowers its employees to strive for excellence,” he says. “It fosters a culture where innovation is not only encouraged but actively executed, making every achievement truly rewarding.”
As Richmonde Hotel Ortigas commemorates its 26th year, it celebrates not just its success as a business, but its people—the heartbeat and driving force of the hotel. With a strong foundation built on faith, dedication, and teamwork, the hotel remains steadfast in its mission to shape the next generation of hospitality leaders.
