Amidst the busyness of Tarlac City, an oasis awaits those who are weary from the bustle of city life. Beyond being a mere eatery, guests can relax, commemorate milestones, and savor exceptional cuisine with genuine, personalized service. Welcome to Tessie’s Grills and Roasters. Operating since 1997, this establishment has earned renown for its signature roasted chicken alongside an extensive selection of Filipino cuisine and beverages—all presented buffet-style.
The reason behind this success? According to Ms. Gemma C. Ocampo, General Manager of Tessie’s Grill and Roasters, it’s a dedication to service. The restaurant delivers authentic Filipino cuisine with a homestyle touch, coupled with sincere hospitality that makes each guest feel special, distinguishing it from larger restaurant chains.
Reflecting on their path to success, Ms. Gemma traces Tessie’s success to its humble beginnings. “Our story starts with my mother’s genuine commitment to serving others. From selling fresh poultry in the public market to selling our renowned roasted chicken specialty. Then expanding to include dining facilities – incorporating seating areas, rice selections, and liempo combinations, featuring diverse chicken preparations”. From an outpour of service, spanning generations, now stands Tessie’s Grill and Roasters. A complete restaurant and events space destination, just outside SM City Tarlac.
After 28 years, Tessie’s Grill and Roasters continues to adapt to meet evolving customer expectations. “Nasa age na kasi tayo na kailangan maging literate sa lahat pagdating sa digitalization. Tumingin tayo lagi sa need yung ma tao”, notes Ms Gemma. To meet modern demands, the restaurant turned to Converge flexiBIZ for its connectivity requirements.
This change has optimized the restaurant’s payment and ordering systems, enabling success in food delivery services. As Ms. Gemma notes, “Dito sa Tarlac nakakasabay kami sa mga fast food delivery. Especially dun top food chains na restaurants. Very known kami pagdating sa online delivery”. This has allowed them to serve customers throughout Tarlac’s suburbs while maintaining their competitive edge.
Beyond food delivery, Wi-Fi connectivity has enhanced the restaurant’s appeal as an event venue. “The first question we always get asked is, ‘ Do you have Wi-Fi? Thankful kami kay Converge for being able to provide fast connectivity to host these events,” comments Ms. Gemma. When combined with its prime location, Tessie’s Grill and Roasters offers an ideally equipped space for hosting events.
From its modest origins rooted in genuine service, it has blossomed into a beloved destination that not only serves exceptional Filipino cuisine but also fosters connection and celebration among its patrons. Tessie’s Grills and Roasters stands as a testament to the power of dedication and community spirit. Its embrace of modern technology, particularly through its partnership with Converge, shows its commitment to evolving customer needs while maintaining the warmth and hospitality that sets it apart from larger chains.
