Surviving the Pandemic: A Tip from the Champions

Luxent Hotel, a four-star hotel located at the heart of Quezon City, shares the management’s team efforts in mitigating the effects of the pandemic.

It is no doubt that the ongoing health crisis has heavily affected the hospitality industry around the globe, yet luckily, Luxent Hotel thrived during this season. Spearheaded by the General Manager, Ms. Melanie Siy-Pagkalinawan, a great turnaround had paved the way for the hoteliers who were furloughed and experienced a decrease in work hours. Her holistic approach and prudence, together with the department heads’ team efforts, a brilliant scheme had given birth to the “Bring Me Home” collection.

This advocacy promotes the employees’ gastronomic discoveries during the Enhanced Community Quarantine. The campaign launched on July 27, 2020 at the 8th anniversary of the hotel. 

Bring Me Home collection started with Ms. Marielle Cabaltera (Sales and Marketing Department), brought in tubs of heavenly Cookie Tiramisu and billowy Banoffee Pies. Which was eventually followed by Ms. Clein Villanueva (Human Resources Department) who shared a special take on the crowd-craze, Ube Cheese Pandesal. And just like a domino effect, these attracted more employees to share their culinary masterpieces. From the Finance Department, Ms. Imelda Dilag and Mr. Jason Lu sold Red Velvet Pandesal, Dark Chocolate Cupcakes, Classic, and Chocolate Banana Loaves. Ms. Pagkalinawan herself has the best-selling Milk Tea & Fruit Tea selections. 

The campaign has made rounds on social media which warmed the hearts of its viewers and made empty stomachs full. The entire Luxent Hotel community is deeply honored as the Bring Me Home campaign brought home a prestigious Virtus Award from the Hotel Sales and Marketing Association entitled, “Champion of Resilience”.

The hospitality industry is being reimagined in creative ways and Luxent Hotel is proud to be one of the leading hotels in coping up with these changes. Generating various income streams is what the management aims for. The good news is that there would be more delightful pastries coming your way! You can check out this link to see the available food items (bit.ly/LH-Menu) ready for delivery and pick-up.

“I think the most challenging part of work transformations brought by COVID-19 is taking care of the employees’ and their families’ health. Also, the sudden changes in business trends, traditional benchmarks, and insights in handling business. Being resilient is important for success. Rather than being paralyzed by fear, I have to stand strong to cope with the challenges and difficulties into possibilities. The thought of many employees and families being dependent on Luxent Hotel, including the owners having high expectations, has made me stronger to find ways and strategies that will navigate the adversity to help us bounce back effectively because the never normal is the new normal,” said Ms. Melanie Siy-Pagkalinawan, Luxent Hotel’s General Manager.

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